Frequently Asked Questions

Key Points for Completing the Know Your Customer Form

Filling out the Know Your Customer form (KYC) at Currenge is done digitally on our website. The form is completed in English. It is recommended to fill out the form using a computer with a wide screen rather than a mobile phone.

As part of the form, you, as applicants asking to become a Currenge clients, answer questions and upload copies of documents. The questions and documents are mainly those that Currenge is legally required to request or ask, in accordance with the law, including the Israeli Anti-Money Laundering regulations applicable to licensed financial service providers. The form contains some questions that appear similar, which we are required to ask as they are.

Files uploaded to Currenge’s website must meet the following criteria:

1. File type, is either: PDF, PNG, JPG, JPEG, JFIF, TIFF, GIF
2. Very good visual quality
3. Each file size is up to 4 MB

Details on the types of documents uploaded by an individual can be found here, and by a corporation here.

In special cases, additional documents may be requested, such as a W9 form for U.S. citizens, or a license of a financial service provider for a Currenge client who is a licensed financial institution itself.

When registering two bank accounts with Currenge, check at the bottom of the first bank account screen that you also wish to register a second bank account.

Bank account holders at Leumi Bank are requested to download their bank identity certificate from the Leumi Bank website. The certificate can be found under Main Menu > Reports and Certificates > Annual Reports > Bank Identity Certificate. This certificate includes, in addition to the bank account number, the customer number at Leumi Bank. The Leumi Bank customer number differs by one digit, which is the second digit from the right, from the bank account number. This customer number allows the use of the foreign currency transfer system between two bank accounts held at Leumi Bank, which may enable faster FX transfers than if performed via a regular FX transfer instruction between two bank accounts at Leumi Bank.

Upon completing the form, confirm Currenge’s business terms and privacy policy by checking the V box, sign using a mouse on a computer or finger on a mobile device, submit the form by clicking the green SUBMIT button, and wait until a PDF file is generated that will appear in your browser and also be sent to the email address used in the KYC registration form.

After completing filling out the KYC (Know Your Customer) form, Currenge will provide you with information that you can use to update bankers at your servicing bank and also set your account(s) as permanent beneficiaries in its accounts, expected to be used in the transaction.

If you started filling out the form, left it, and returned later, it is recommended to click the CLEAR FORM button on the left side of the computer screen or the green circular icon at the bottom of the mobile screen.

In the case of transferring from your account to another account, Currenge may request to hold a short video call with you, so Currenge can verify your identity and check the authenticity of the documents you used for identification on your KYC registration.

Before the transaction, you will be asked to fill out a short transaction form, which instructs Currenge on what to do with the funds you transfer. The transaction form can be found here.

We are at your service. For any questions, please contact Currenge. You can contact us via WhatsApp on your mobile phone by clicking here.

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